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note7

Update 9/9/16: The US Consumer Production Prophylactic Commission now says everyone should stop using and charging their Samsung Galaxy Annotation 7s. The original post continues below.

Samsung released the Galaxy Note vii a few weeks ago to overwhelmingly positive reviews. One thing none of the reviews could tell you ahead of time was that the Note 7 shows a slight tendency to explode. That'due south certainly not what you want in a new flagship smartphone. Samsung has fired up a remember this week, so what should yous do if yous bought one or yet want to?

Those who take already purchased the Notation seven up to this betoken should work on getting it exchanged or refunded. According to Samsung, information technology has received 30-forty reports of Note seven devices catching fire while charging. Out of the millions that were sold, that'southward not very many phones. The odds of the phone actually catching fire are minuscule, simply it'due south still enough of a problem that you should take action.

All nosotros know about the crusade is that some of the batteries used in the Annotation 7 are at fault. Some owners may accept also been using sketchy third-political party charging cables, though this still shouldn't brand a battery explode. Not all phones are affected, but Samsung has not released whatever guidelines on which serial numbers are bad. Perchance the company doesn't know, or it may non exist possible to track down all the bad batches. The bottom line — if y'all take a Note 7, it's part of the recall.

note fire

Samsung is running the recall on its ain in cooperation with carrier partners. The Consumer Product Safety Commission (CPSC) is non involved, which makes the process a little murky. If you bought your phone from a carrier, you tin can phone call or get into a shop to return information technology without incurring any fees. (Note: Some carrier reps are not properly informed about this, so make sure y'all tin indicate to the printing release Samsung has released.) If you purchased directly from Samsung, call the help number listed on the recall page.

It is not clear what will become of phones that were resold or imported. Because Samsung is doing all this proactively without the CPSC, there aren't any rules most how to handle this. That makes ownership the Notation 7 from tertiary-parties problematic. No official retail channels are still selling the Annotation 7 right now. More than stock with new batteries volition begin showing up this calendar week, which is what Samsung will apply to replace defective Notation 7s. Some carriers are also offering the choice of swapping for a Galaxy S7 or S7 Edge and getting a refund for the departure. If you see a Annotation 7 for sale on eBay or other reselling sites, don't buy it. There's no guarantee yous'll be able to swap it yourself and it'due south guaranteed to be i of the recalled phones right now.

Even going frontwards, it's going to be impossible to know if that Note 7 listed on Craigslist or via a third-political party Amazon seller is ane of the recalled batch or not. You lot should only buy the Note 7 from official sales channels like carrier stores and Samsung itself.